top of page


Effective date: 05/27/2024

At Home by MSP, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your leg elevation pillow, we offer a comprehensive return and refund policy to ensure your peace of mind.


1. Return Eligibility

  • Time Frame: You may return your leg elevation pillow within 7 days of the purchase date.

  • Condition The product must be in its original condition, unused, and with all original packaging and parts intact.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.


2. Return Process

  • Contact Us: Before returning your item, please contact our customer service team at to initiate the return process and receive a Return Merchandise Authorization (RMA) number.

  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

  • Packaging: Ensure the product is securely packaged to prevent damage during transit.


3. Refunds

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria.

  • Approval: If your return is approved, we will process your refund. The refund will be applied to your original method of payment within 5-7 business days.

  • Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


4. Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at with details of the product and the defect. We will arrange for a replacement or refund as per your preference.


5. Non-Returnable Items

  • Health and Personal Care Items: For hygiene reasons, certain items like pillows that have been used or removed from their original packaging may not be eligible for return.


6. Contact Information

If you have any questions about our return and refund policy, please contact us at:


Home by MSP Customer Service  


Phone: 800-508-4310  


We value your satisfaction and are here to assist you with any concerns or questions you may have. Thank you for choosing Home by MSP!

  • Instagram
  • Amazon
  • Youtube
  • Facebook
bottom of page